TERMS & CONDITIONS

SuitePartners.net

Effective Date: August 11, 2026

These Terms & Conditions ("Terms") form a binding legal agreement between you and Smart Applications, LLC ("Smart Applications, LLC," "we," "us," or "our"), the operator of the website located at SuitePartners.net and any related applications, tools, or services (collectively, the "Site" or "Services"). By accessing or using the Site, creating an account, submitting a listing, or purchasing a subscription, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Site.

These Terms apply to everyone who accesses the Site, including Users, Partners, and Service Providers, each as defined in Section 2. If you use the Site on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.

1. Overview of the Site and Services

SuitePartners.net operates an online directory that helps businesses find qualified NetSuite development partners, and implementation, consulting services, and support partners. The Site allows Partners to create and maintain public listings describing their company, services, industry focus, and areas of NetSuite expertise, and allows Users to search, filter, and browse those listings. The Site may also operate a paid lead-generation program, under which inquiries submitted by Users through the Site (each, a "Lead") may be shared with one or more Partners in exchange for a fee paid by the Partner, as described in Section 6.

Smart Applications, LLC is a directory and referral platform only. We are not a NetSuite implementation firm, systems integrator, consultant, or reseller. We do not perform, supervise, warrant, or guarantee any services delivered by any Partner. Any agreement, statement of work, engagement, or transaction between a User and a Partner is solely between those two parties, and we are not a party to it.

2. Definitions

•  "Site" or "Services" means the SuitePartners.net website, directory, listing tools, account dashboards, lead-routing functionality, and any related features we offer.

•  "User" means any individual or business that visits, browses, searches, registers on, or submits an inquiry through the Site, including prospective buyers of NetSuite-related services.

•  "Partner" means a business or individual that creates, claims, or maintains a listing on the Site to advertise NetSuite implementation, consulting, development, or support services, whether on a free or paid tier.

•  "Service Provider" means any third-party vendor we engage to operate, host, secure, process payments for, or otherwise support the Site, including without limitation our payment processor, cloud hosting provider, database/back-office provider, and analytics providers (see Section 11).

•  "Listing" means the profile page, description, credentials, contact details, and related content a Partner submits for publication on the Site.

•  "Lead" means an inquiry, contact request, or referral generated through the Site and shared with one or more Partners.

•  "Content" means all text, images, logos, data, and other materials submitted to, or made available on, the Site by us, Users, or Partners.

3. Eligibility and Accounts

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Site. By using the Site, you represent that you meet these requirements and that all information you provide is accurate and current.

3.2 Account Registration

Certain features — including submitting a Partner Listing, purchasing a subscription, or managing account settings — require creating an account. You agree to: (a) provide accurate, complete registration information; (b) maintain the security of your login credentials; (c) promptly update your information if it changes; and (d) notify us immediately of any unauthorized use of your account. You are responsible for all activity that occurs under your account.

3.3 Partner Verification

We may, but are not obligated to, verify a Partner's business identity, certifications, or NetSuite partner status before or after a Listing is published. Publication of a Listing is not, and should not be interpreted as, an endorsement, certification, or guarantee of a Partner's qualifications, quality of work, or business practices.

4. Partner Listings and Content

4.1 Accuracy

Partners are solely responsible for the accuracy, legality, and completeness of the information in their Listing, including service descriptions, certifications, pricing references, testimonials, and contact information. Partners must promptly correct any information that becomes inaccurate or outdated.

4.2 Content License

By submitting Content to the Site (including a Listing), you grant Smart Applications, LLC a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, display, distribute, and adapt that Content for the purpose of operating, promoting, and improving the Site (for example, displaying your Listing in search results, marketing materials, or partner-comparison pages). You represent that you own or have the necessary rights to grant this license and that your Content does not infringe any third party's rights.

4.3 Prohibited Listing Content

Listings may not contain: false or misleading claims about certifications, awards, client relationships, or NetSuite partner tier/status; defamatory statements about competitors; content that infringes intellectual property or privacy rights; or unlawful, deceptive, or discriminatory material. We may reject, edit, suspend, or remove any Listing or Content at our discretion, with or without notice.

4.4 Reviews and Ratings

If the Site allows Users to submit reviews or ratings of Partners, such reviews must reflect genuine experiences. Partners may not submit or solicit fake reviews, and may not offer compensation in exchange for positive reviews. We may remove reviews that violate these Terms or that we reasonably believe are fraudulent.

5. User Inquiries, Leads, and Introductions

When a User submits an inquiry through the Site, that inquiry may be transmitted to one or more Partners as a Lead, including Partners who participate in our paid lead-generation program. By submitting an inquiry, you consent to your contact information and inquiry details being shared with the relevant Partner(s) for the purpose of enabling them to contact you about your project.

Smart Applications, LLC does not vet, control, or guarantee the outcome of any interaction between a User and a Partner. We make no representation that any Partner will respond, that a Lead will result in an engagement, or that any resulting engagement will be satisfactory. Users are solely responsible for evaluating a Partner's suitability, including verifying credentials, negotiating terms, and entering into any separate services agreement directly with the Partner.

6. Fees, Subscriptions, and Payment

6.1 Partner Subscription Tiers

Partners may access a free basic Listing or purchase a paid subscription for enhanced placement, featured/priority positioning, additional profile features, or participation in the paid lead-generation program (each, a "Subscription"). Current pricing, tiers, and included features are published on the Site and may be updated from time to time; changes to pricing will not affect an active billing period already paid for, but will apply upon renewal.

6.2 Billing and Auto-Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected at checkout) through our third-party payment processor, Stripe. By providing payment information, you authorize us (via Stripe) to charge your payment method for all applicable fees, including recurring renewal charges, until you cancel. Subscriptions automatically renew at the then-current price unless canceled prior to the renewal date through your account settings or by contacting us.

6.3 Lead Fees

If you participate in the paid lead-generation program, you agree to pay the per-Lead or bundled Lead fee disclosed to you at the time of purchase or as set out in your Partner agreement. Lead fees are charged upon delivery of a Lead meeting the criteria disclosed to you and are non-contingent on whether the Lead converts into a paying engagement, except where we expressly state otherwise in writing.

6.4 Taxes

All fees are exclusive of applicable sales, use, VAT, or similar taxes, which you are responsible for unless we are required by law to collect them.

6.5 Refunds and Cancellation

Except as required by law or as expressly stated in a separate written agreement, fees are non-refundable, including for partial subscription periods or unused Leads. You may cancel a Subscription at any time; cancellation stops future renewal charges but does not entitle you to a refund of amounts already billed. We may suspend or downgrade a Listing for non-payment or failed billing after reasonable notice.

6.6 Disputed Charges

If you believe you were billed in error, contact us within thirty (30) days of the charge. Initiating a chargeback without first contacting us may result in suspension of your account.

7. No Endorsement; Independent Contractor Relationship

Inclusion of a Partner in the directory, any featured or premium placement, star ratings, or badges (e.g., "Verified," "Top Rated") reflect placement, marketing, or self-reported criteria and do not constitute a guarantee, warranty, or certification by us of that Partner's competence, reliability, financial stability, or legal compliance. Partners are independent businesses; nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between us and any Partner or User.

8. Acceptable Use

You agree not to:

•  Scrape, crawl, or use automated means to extract Site data (including Partner Listings or contact information) outside of features we expressly provide for that purpose;

•  Misrepresent your identity, impersonate a business, or create a Listing for a company you are not authorized to represent;

•  Circumvent, disable, or interfere with security features, rate limits, or payment mechanisms;

•  Use the Site to send unsolicited marketing (spam) to Users or Partners obtained through the Site;

•  Upload viruses, malware, or other harmful code, or attempt to gain unauthorized access to our systems or other users' accounts;

•  Use the Site in violation of any applicable law, including data protection, telemarketing (e.g., TCPA), and export control laws.

We may suspend or terminate access for any violation of this Section, in addition to any other remedies available to us.

9. Intellectual Property

The Site, including its design, software, text (excluding Partner- and User-submitted Content), graphics, logos, and the "SuitePartners.net" name and mark, is owned by Smart Applications, LLC or our licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited right to access and use the Site as permitted by these Terms, no license or right is granted to you.

10. Third-Party Links and Content

The Site may contain links to Partner websites or other third-party sites that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of any third-party site, and linking to a site does not imply our endorsement of it. You access third-party sites at your own risk.

11. Privacy, Cookies, and Technology Providers

11.1 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to that collection and use.

11.2 Cookies and Analytics

The Site uses cookies and similar technologies, and third-party analytics tools (e.g., Google Analytics or comparable services) to understand usage patterns, measure performance, and support marketing. You can control cookies through your browser settings; disabling cookies may limit certain Site functionality.

11.3 Infrastructure and Sub-processors

We use third-party Service Providers to operate the Site, including payment processing (Stripe), directory data storage and management (“The Cloud Database”), and website hosting/infrastructure providers. These providers process data on our behalf under their own terms and privacy/security commitments. We are not responsible for outages, data handling practices, or errors caused solely by a third-party Service Provider's systems, except as required by applicable law.

11.4 Payment Data

We do not store full payment card numbers on our systems. Payment information is collected and processed directly by Stripe in accordance with Stripe's terms and applicable card network / PCI-DSS standards.

12. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that: (a) the Site will be uninterrupted, secure, or error-free; (b) any Partner Listing, review, or Lead is accurate, complete, or current; (c) any Partner will perform services competently, lawfully, or at all; or (d) using the Site will result in a successful business outcome. You use the Site, and engage any Partner found through the Site, at your own risk.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SMART APPLICATIONS, LLC, ITS OFFICERS, EMPLOYEES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS, OR ANY ENGAGEMENT WITH A PARTNER OR USER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100), OR (B) THE TOTAL FEES YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Smart Applications, LLC and its officers, employees, and Service Providers from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site; (b) your Content or Listing; (c) your violation of these Terms; (d) your violation of any law or third-party right; or (e) any dispute, engagement, or transaction between you and any other User or Partner.

15. Term, Suspension, and Termination

These Terms remain in effect while you use the Site. We may suspend or terminate your account or access at any time, with or without cause or notice, including for suspected violation of these Terms, non-payment, or fraudulent activity. You may close your account at any time by contacting us; closing your account does not entitle you to a refund of prepaid fees. Sections that by their nature should survive termination (including Sections 6.5–6.6 as to amounts owed, and Sections 9, 12–14, and 17) will survive.

16. Changes to These Terms or the Site

We may modify these Terms from time to time. If we make material changes, we will post the updated Terms with a new "Effective Date" and, where required by law, provide additional notice (such as email or an in-Site banner). Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. We may also modify, suspend, or discontinue any part of the Site at any time.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of California, without regard to conflict-of-law principles, except to the extent preempted by U.S. federal law.

17.2 Informal Resolution

Before filing a claim, you agree to first contact us at legal@smartapplications.llc and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

17.3 Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Site that is not resolved informally will be resolved by binding, individual arbitration administered by a mutually agreed arbitration provider (e.g., AAA) under its applicable rules, rather than in court, except that either party may bring an individual claim in small-claims court. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. This provision may not be enforceable in all jurisdictions or as to all types of claims (e.g., certain consumer-protection claims); 

17.4 Venue

If arbitration does not apply to a particular claim, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of California.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any order form, subscription agreement, or Partner agreement you have executed with us, constitute the entire agreement between you and us regarding the Site and supersede prior agreements on that subject.

18.2 Severability

If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

18.3 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure

We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, internet or hosting outages, or acts of government.

18.6 Notices

We may provide notices to you via the email address associated with your account or by posting on the Site. You may send notices to us at legal@suitepartners.net.

19. Contact Us

Questions about these Terms may be directed to:

Smart Applications, LLC

1401 21nd St, Ste R, Sacramento CA, 95811

Email: terms@smartapplications.llc  Website: SuitePartners.net