Privacy Policy

1. Information We Collect

We collect information directly from you when you provide it, automatically as you navigate through the Site, and from third-party sources as described below:

1.1 Information You Provide Directly

• Account & Registration Data: When you register as a Partner or User, we collect your name, business email address, company name, phone number, password, job title, and company profile information.
• Partner Listing Details: Business descriptions, service specialties, NetSuite certification levels, industry focus, customer testimonials, logos, marketing collateral, and external website links.
• Inquiries and Leads: When you submit a project request, consultation inquiry, or contact form through the Site, we collect your contact details, project scope, budget range, timeline, and any additional details you provide.
• Billing and Payment Data: When purchasing a subscription or participating in paid lead-generation, payment details (e.g., credit card number, billing address) are collected directly by our third-party payment processor, Stripe. We do not store full payment card numbers on our servers.
• Communications: Records of communications, questions, support requests, and email correspondence you send to us.

1.2 Information Collected Automatically

• Device & Connection Data: IP address, browser type and version, operating system, device identifiers, language preferences, and referral URLs.
• Usage & Interaction Data: Pages visited, searches performed, listings viewed, buttons clicked, time spent on pages, and navigation paths through the Site.
• Cookies and Tracking Technologies: We use cookies, web beacons, and local storage to preserve session state, enhance security, and gather analytics (see Section 6).

2. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

• To operate, maintain, deliver, and optimize the SuitePartners.net directory and platform.
• To publish and display Partner Listings to visitors and prospective clients searching for NetSuite solutions.
• To route user inquiries ("Leads") to relevant Partners whose specialties match the User's project criteria.
• To process subscription payments, renew memberships, and manage billing accounts through Stripe.
• To communicate with you regarding your account, listings, updates, security alerts, and administrative notices.
• To analyze platform usage patterns, improve search relevance, and develop new features and offerings.
• To detect, investigate, and prevent fraudulent transactions, spam, abusive behavior, and security breaches.
• To comply with our legal obligations, enforce our Terms & Conditions, and protect our rights and property.

3. How We Share and Disclose Information

We share information in the following circumstances:

3.1 With Partners (Lead Generation)

When a User submits an inquiry regarding NetSuite implementation, consulting, or software development, the details of that inquiry (including the User's contact information and project requirements) are shared with one or more relevant Partners so they may evaluate the project and respond directly.

3.2 Public Directory Listings

Information that Partners submit for inclusion in their public Listing (company name, description, website, contact channels, certifications, and portfolio details) is made publicly visible to all visitors and users of the Site.

3.3 Third-Party Service Providers

We disclose information to trusted third-party vendors and service providers who assist us in operating our platform under confidentiality agreements, including:

• Payment processing and billing management (Stripe).
• Cloud hosting, server infrastructure, and database management.
• Website analytics providers and performance monitoring tools.
• Email service providers and transactional communication platforms.

3.4 Legal Compliance & Protection

We may disclose your information if required to do so by law, court order, subpoena, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Smart Applications, LLC, our users, or the public.

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, user and partner information may be transferred as part of that business transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and maintaining account security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our Services, resolve disputes, maintain business records, and comply with applicable legal obligations. When data is no longer required, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies (small text files placed on your device) and similar tracking technologies to facilitate site navigation, maintain user sessions, analyze traffic, and understand user interactions.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some portions or features of the Site may not function properly.

7. Your Privacy Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability: The right to request copies of the personal data we hold about you.
• Correction / Rectification: The right to request that we update or correct inaccurate or incomplete information.
• Deletion / Erasure: The right to request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may unsubscribe from promotional emails at any time by following the unsubscribe link in our emails.
• Account Closure: You may request the closure of your account and removal of your public listing by contacting us.

To exercise any of these rights, please contact us at privacy@smartapplications.llc. We will verify and respond to your request in accordance with applicable laws.

8. California Privacy Disclosures (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA") provides you with specific rights regarding your personal information, including the right to know what categories of personal information we collect, the right to delete your information, and the right to non-discrimination for exercising your privacy rights.

We do not sell personal information for monetary consideration. When you submit a project inquiry, you direct us to share your inquiry information with relevant NetSuitePartners.net to facilitate contact regarding your project.

9. Third-Party Links and External Services

The Site contains links to external websites, including Partner websites, third-party software applications, and social media platforms. We do not control and are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

The Site and Services are directed exclusively to business professionals and individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have collected personal data from a child under 18, we will take prompt steps to delete that information.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our platform, changes in technology, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Privacy Policy.